Refund and Returns Policy

Thanks for shopping at Anibrook If you are not entirely satisfied with your purchase, we’re here to help.

Online purchases made through www.anibrook.com are valid for exchange, credit, or refund within 7 days of the delivery date.

Refunds

Items are only eligible for refund if received with a manufacturer’s defect. This is limited to any characteristic of a product that hinders its usability for the purpose for which it was designed and manufactured.

Once we receive your item, we will inspect it and notify you of receipt and the status of your refund after inspection.

If your return is approved, reimbursement will be issued in the same manner as the original payment method. You will receive the credit within a certain amount of days, depending on your credit card company policies.

You will be responsible for paying the shipping costs for returning your item. All shipping costs are non­-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@anibrook.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@anibrook.com and send your item to: 4 Victoria Street La Romaine.

Shipping Returns

To return your product, you should mail your product to: 4 Victoria Street La Romaine.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at admin@anibrook.com for questions related to refunds and returns.